Support til hjemmesider og webshops

Wordpress Support til din hjemmeside og webshop

Du spørger: “Nu er min hjemmeside lanceret og køre, hvilken hjælp kan jeg få, til at styre det hele med og foretage eventuelle ændringer og rettelser i fremtiden?”

DOWNLOAD & READ WORDPRESS MANUAL

WHAT EMAILS CAN YOU DIRECT TO US?

Website Problems

If anything on your site suddenly looks weird (even though you have pressed ctrl F5 to refresh/reload)… or some functions are not working, that is something you can contact us about. If it is something that is due to an update or plugin it will effect all of our websites and so I will probably be adjusting all sites anyway but we are happy if you let us know as soon as something is wrong! Please include as many details as possible and link. (What did you do, where and what did you expect?)

Unless we have set up a deal with you involving us managing parts of your business, the setting up of the site how you wanted it is where our brief ends. It is your responsibility to learn about your site and how to use and manage it so you can make changes yourself.

Email issues

Any problems with emails not being received, going missing, spamming, strange blog comments, weird stuff, adding or editing email accounts etc. are the responsibility of your mail host. Contact them directly.

Google, Ads or other vendors mail

BizDoktor receives all Google ad offers, updates etc. so please do not send them to me. Anything effecting Google that effects a function on your website will be adjusted by the developer in automatic updates via your maintaining package with us. If I am managed your Google Ad account then I will have everything I need.

If you don’t understand an offer from a vendor/spammer? Then please don’t send it to BizDoktor. Contact the vendor and let them explain it to you.

If you want to order the product you can let us know, in many cases we can offer a better price due to we buy “developer license” and in bulk. We can also implement it for you into your site seamlessly and quick or let you know if this is possible for your situation and site!

HOW TO VIDEOS

We are creating videos to help you make changes to your Enfold themed site (especially for those who are new to WordPress and need to know basic questions that experienced users may already be familiar with) .

In the meantime we have a few videos which have been produced by Enfold and WordPress to cover some things you may with to change.

Videos

HOW TO UPLOAD IMAGES

The images you are uploading to your media archive on your website need attention – don’t just upload them straight from your camera/telephone. The size, name and other details effect the loading time and the effect you have with Google in relation to ranking your site.

We have laid down some simple tips for optimisation.

Images / Billeder

ENFOLD’S FREE SUPPORT FORUM

Enfold have a dedicated team of support people who will help with any “how to” questions you might have and help you resolve problems free. If you want access, just ask us for the access key.

Enfold theme online support

NOT CONFIDENT/STUCK?

If you are not comfortable taking on something yourself or adding something more creative, you can give us a call and we are happy to help you for a fee.

Setting up your new email(s)

We create all your (new) emails and send you the data to setup your new email on your computer and SmartPhone. When moving to a new host, there will always be new settings. You find them in the email from us. Make sure you understand the risk of changing mail-host and keep a backup of ALL your emails

Education – Need to learn something new?

Having a new site with so many new settings and possibilities can be overwhelming. Why not get us to show you how online “One-On-One” – Ask us for a quote “edu-hours”.

SUBMIT A SUPPORT TICKET!

Please use our support ticket system for all issues except orders and “Building: Revision 1”.

Open a Support Ticket

Fjern styring & Online Møder

Skal du have “Remote Support”, hvor jeg styrer/overtager din PC – Så følg denne vejledning

1 Download og kør filen “AnyDesk.exe” fra AnyDesk.com

2 Når du har din AnyDesk-Adresse på skærmen – Ring mig op og oplys dette nummer.
(Se billede med den grønne pil)

Ønskeliste – Småopgaver

Ofte får man ideer, efterhånden som man opdager de mange muligheder man har i en ny top moderne hjemmeside. Disse ideer skal man have et sted, at oprette og kunne arbejde med (nu eller senere). Du vil derfor relativt tidligt i forløbet blive inviteret ind til vores “mini-project” styrings værktøj, som fungerer som en slags opslagstavle med post-it notes.

Vi starte, med at oprette en lodret række “Ønskeliste”, her opretter du dine ideer med billeder, beskrivelse etc. Når du har en god ide, der er “klar” og du ønsker at virkeliggøre den, tildeler du flere (relevante, interne og eksterne) medlemmer til opgaven og flytter den til næste lodrette række: “igangværende”.

Husk altid, at få alle medlemmer (også dig selv) til at abonnerer på “Ønsket” så de får besked ved tilføjelser (se billede).

Hvis du endnu ikke har fået din invitation til vores Projekt-Tool! Så kontakt mig via kontaktformen eller en support ticket.